Delivery Information

Shipping and Delivery of AltRiderCanadaEast.com

When you order an AltRider product, we know you want to put it on your bike as soon as possible. 
That’s why we ship coast to coast, excepting on weekends, Quebec provincial holidays and Christmas extended holidays.

''In Stock'' products will usually ship within 24 hours of the time you placed your order. 
''Order Now'' products require extended delivery time; in such cases we will contact you to let you know.

If your order is needed by a specific date, please call us at +1 (514) 483-6616 or +1 (844) 212-6616
and ask for the Altrider department and let us know that your order is time sensitive.
We will help you choose the best shipping method for your situation. We use Canada Post.
Please note that although we will do everything in our power to make sure you get your AltRider merchandise quickly, once packages leave our warehouse, the carrier controls delivery schedules and we cannot guarantee a delivery date.

After placing an order with AltRiderCanadaEast.com, you will receive an email telling you when the package leaves our warehouse. This email will contain your tracking information. A second email will be sent following delivery to make sure you 
received and are happy with your purchase. Be sure your email is configured to accept messages from AltRiderCanada East.com. You can also check your order on our website under “My Account and Order History.”

For orders to P.O. boxes or military APO/FPO addresses, we use only Canada Post. 
Please note that when ordering, you will need to confirm that your shipping address is a known address.
We do not take responsability of address errors.

Canada Post Ground:     1-7 business days based on your location
Canada Post Xpress:    Second business day (if the order is received by 1 p.m., ET)

Currency and Payment
Our pricing is in CAD currency. We accept payment by credit card (Visa, MasterCard and American Express).
We also accept bank transfers, but this will cause a shipping delay of 3 days after transfer.

Changing Your Order
Once your order is processed and shipped, we are unable to cancel, add or change it. 
However, if you contact the AltRider Canada East office before the order is packaged we will try to make any adjustments that are within reason.
Products requiring an extended delivery time may sometimes be altered if caught before processing and shipping.

Shipping and Handling Fees

Fees paid for shipping and handling are not refundable. Please review our Returns and Exchanges Policy.

Shipping option with error message

If you place an order and the package is too big for Canada Post (exceeds 300cm value W+H+L)

you will need to make 2 separate orders.

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